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Enterprise
FIELD SERVICE / CUSTOMER SERVICE
When field service personnel and customers need product documentation,
it’s important that it’s accurate and easily accessed.
This can include everything from simple images in technical manuals
to web-based animated assembly and maintenance instructions.
Industry Fact:
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25% - 40% of field services calls are
related to inaccurate documentation |
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50% of repeated calls are attributed
to ineffective documentation |
Optimization at the Enterprise Level:
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Expand field service / customer service personnel
capability, access to information, and proficiency |
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Streamline and automate field service practices |
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Improve usage of existing or new tools |
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Establish flexible standards or processes for
all remote facilities |
Impact on goals
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Increase in customer satisfaction |
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Reduction in spare parts and trunk stock inventory |
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Reduction in warranty claims or product returns |
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Accurate documentation for speedy repairs or
service requests |
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